ero18x Privacy Policy

1  Purpose of This Policy

ero18x ("we", "us", or "the platform") provides a safe and transparent online gaming service for users in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use our website ero18x.lat, and how we process, store, and protect that information.

This policy applies to all services, products, and websites of ero18x. By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2  Who This Policy Applies To

This policy applies to all registered or prospective users of ero18x — anyone who visits our website, creates an account, plays games, or uses any of our services. Our services are intended only for individuals aged 21 and above.

3  What Information We Collect

ero18x may collect the following types of personal information:

• Identity information: Full name, date of birth, national identity card number (if required for verification), email address, and mobile number.
• Financial information: Payment method details such as bKash, Nagad, Rocket, Upay, and bank account information — used solely for processing transactions.
• Device and technical information: IP address, browser type and version, operating system, device identifiers, and page visit logs.
• Gaming activity information: Betting history, win/loss records, bonus usage details, and account activity logs.
• Communication information: Live chat messages, email correspondence, and customer support interactions.

4  How We Collect Information

We collect information in the following ways:

• Directly from you when you fill out the account registration form.
• From payment gateways during deposit or withdrawal transactions.
• By automatically tracking your activity on our platform (using cookies and similar technologies).
• When you contact customer support.
• From third-party verification services during the identity verification process.

5  Why We Use Your Information

ero18x uses collected information for the following legitimate purposes:

• Account management: Creating, verifying, and managing your account.
• Service delivery: Providing gaming services, bonuses, promotions, and relevant offers.
• Financial transactions: Safely completing deposits, withdrawals, and other financial operations.
• Identity verification: Preventing fraud and confirming the legitimacy of users.
• Responsible gaming: Identifying problematic gaming patterns and providing necessary support.
• Customer support: Responding to your requests, complaints, and questions.
• Platform improvement: Enhancing user experience and the quality of technical services.
• Security and fraud prevention: Preventing account hacking, money laundering, and other illegal activity.

6  Marketing and Communications

With your consent, we may send you promotional offers, bonus updates, and gaming-related notifications. You can opt out of these communications at any time through your account settings or by contacting our customer support. Opting out of marketing communications will not stop you from receiving transaction-related and security-related messages.

7  Sharing Information with Third Parties

ero18x does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: With payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers — only the information necessary to complete a transaction.
• Game software providers: With game developers such as Pragmatic Play, Spribe, or JILI — to ensure gameplay runs correctly.
• Identity verification services: With trusted third-party KYC services to confirm your identity.
• Legal authorities: Where disclosure is required by a valid legal order or applicable regulations.
• Technology infrastructure: With secure server and cloud service providers — who operate under strict confidentiality agreements.

All third-party service providers are contractually required to comply with our privacy standards and may only use the information for the specified purpose.

8  International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained and that third-party organisations comply with applicable data protection laws.

9  Security Technologies and Practices

ero18x takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL encryption: All data transmission on our website is protected by SSL (Secure Sockets Layer) encryption.
• Data encryption: Stored sensitive information, particularly financial data, is kept secure through encryption.
• Access controls: Only authorised personnel have access to specific and necessary information.
• Regular security audits: Our systems are regularly tested for security vulnerabilities.
• Firewalls and intrusion detection: Advanced technologies are used to prevent unauthorised access.

However, no transmission of information over the internet is completely secure. We make every effort to provide maximum protection, but we cannot guarantee absolute data security.

10  Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. In general, data may be retained for a specified period after account closure to meet legal obligations. Once the retention period ends, data is securely deleted or anonymised.

11  Use of Cookies

ero18x uses cookies and similar tracking technologies in your browser. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Required for the core functionality of the website, maintaining login status, and security.
• Functional cookies: Help remember your preferences, language settings, and gaming preferences.
• Analytics cookies: Used to analyse website usage and improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the website.

12  Your Rights Regarding Your Information

You have the following rights in relation to your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or outdated information in your account.
• Right to erasure: The right to request deletion of your information in certain circumstances — though this may not be fully possible where legal or regulatory obligations apply.
• Right to object to processing: The right to object to your information being used for marketing purposes.
• Data portability: The right to receive your information in a structured format.
• Right to withdraw consent: The right to withdraw consent at any time for information processed on the basis of consent.

To exercise these rights, contact our customer support via 24/7 live chat or by email.

13  Protection of Minors' Information

ero18x services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a person under the age of 21 has used our services, their account will be closed immediately and the associated information will be deleted.

14  The Role of Data in Responsible Gaming

We analyse user gaming patterns to ensure responsible gaming. This allows us to identify problematic gaming behaviour and provide the necessary support. To learn more about responsible gaming, visit our Responsible Gaming page.

15  Changes to This Policy

ero18x reserves the right to change or update this privacy policy from time to time. For any significant changes, we will publish a notice on the website and update the "Last updated" date at the top of the policy. Continued use of our services after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

16  Third-Party Websites

Our platform may have links to third-party game software providers. These external services have their own privacy policies and are not under our control. We are not responsible for their data protection practices and recommend that users read the privacy policy of each relevant service.